Support Technician

The role that we’re holding for you:

The Support Technician is a challenging and demanding role designed for college graduates who want to develop a service career in Unified Communication industry. This position is an entry level graduate position within Deltapath and has a specific career path within our services organization (Position can lead to support engineer, technical team lead, system/field engineer, development, consulting & training experts, project and engagement manager, service manager etc).

Responsibilities:

You will be part of our world class support team working on hardware diagnostic and quality assurance, tier 1 and 2 tickets coming via phone, web, and email from our partner’s and customer’s engineers, perform proactive monitoring of customer production sites and carry out schedule maintenance and upgrades. You will also be involved in onsite/remote professional and field services activities such as system planning, deployment and training.

Critical Skills & Experience:

  • Recent graduate with a higher diploma or associate degree in any discipline
  • Strong knowledge in one or more of the following areas:
    • Telephony: T1/E1 PRI, ISDN BRI, CO Trunks, FXS Stations.
    • Networking Administration and troubleshooting (TCP/IP, DNS, DHCP, VLAN, QoS, Router, Firewall).
    • Session Initiated Protocol (SIP) and CCNA (voice) skill set.
  • Fluency in English is an absolute requirement.
  • Must be able to multi-task, including successfully working simultaneous projects and issues.
  • Must be able to work under pressure and long hours under critical situations.
  • Clear and detail oriented communicator and team player.
  • Familiar with IP-PBX, IP Phones, gateways, POE switches, Video Conference equipment will be extremely useful.

Who should apply:

If you have proven ability to work as a member of a small team with an aggressive schedule, are able to demonstrate good judgment with respect to the interest of the company, time management, customer satisfaction, and you possess the technical skills defined, we welcome your application. Please note that fluency in the English language, as well as excellent communications and interpersonal skills are essential to the success of the applicant.

Marketing Specialist

The role that we’re holding for you:

Our Marketing Specialist is an integral part of the development and execution of marketing plans to reach targets from brand awareness to product promotion. This position will support the sales organization in building and engaging the company’s customer base, and work with fellow members of the marketing team to implement effective strategies that will promote the long-term growth of the company.

Responsibilities:

  • Weekly / Monthly content planning and creation for social media channels
    • Facebook, Instagram, Twitter, LinkedIn, WeChat
  • Daily moderation and digital engagement
  • Write clear marketing copy to promote products / services
  • Marketing collateral and giveaways inventory management
  • Oversee the ordering & production process, and storage of inventory
  • Keep inventory records up-to-date
  • Build and engage the company’s customer base
  • Organize and maintain sales leads records
  • Support the distribution of eDM to specific audience groups
  • Maintain relationships with and provide support to partners in performing lead generation campaigns
  • Undertake individual tasks of a marketing plan as assigned

Critical Skills & Experience:

  • Recent graduate with a bachelor’s degree in any discipline
  • Excellent written and verbal communication skills in English and Chinese (Mandarin and Cantonese)
  • Impeccable administration and organization skills
  • Meticulous attention to details with an inherent sense of care
  • A strong team-player willing to lend help to ad-hoc tasks at short notice
  • A friendly, pleasant disposition with the ability to build relationships both internally and externally
  • Good knowledge of Microsoft Word, Excel and PowerPoint
  • Ability to multitask and meet tight deadlines
  • Knowledge in HTML and CSS is an advantage
  • Knowledge in Adobe Illustrator, InDesign and Photoshop is an advantage

Who should apply:

If you have proven ability to work as a member of a small team with an aggressive schedule, are able to demonstrate good judgment with respect to the interest of the company, time management, customer satisfaction, and you possess the skill sets defined, we welcome your application. Please note that fluency in English, as well as excellent communication and interpersonal skills are essential to the success of this role.

Financial Operations Clerk

The role that we’re holding for you:

Financial Operations Clerk performs a variety of accounting tasks to provide accurate accounting records and financial information to management and government. This role also participates in order management processes.

Responsibilities:

  • Account payable including review purchase invoices and prepare vouchers
  • Examine expenses submitted by employees
  • Organize and maintain financial records
  • Perform accounts reconciliation
  • Review stock transactions and keep inventory record up-to-date
  • Assist on maintaining service contracts and records

Critical Skills & Experience:

  • Diploma or above in Accounting or Finance or related discipline.
  • Fluent in English (both spoken and written) is a must.
  • Proficiency in Mandarin (spoken) is preferred.
  • Competency in Microsoft applications including Excel and Word and accounting system.
  • Able to manage master data, multi-task, meet tight deadline and ensure data with high level of accuracy.
  • Require high standard of accountant code of ethics including integrity, professional competence and due care, confidentiality, objectivity and independence.

Who should apply:

If you are detail-minded, possess investigative mindset and structured work style especially diligence and consistency, we welcome your application. Please note that fluency in the English language, as well as excellent communications and interpersonal skills are essential to the success of the applicant.

Linux System Engineer

The role that we’re holding for you:

As our Linux System Engineer, you will take part in kernel maintenance, custom driver development, monitoring, file systems, and networking software development utilizing Linux on our custom hardware. You will become the Linux expert who tracks, evaluate, and integrates code from the open source community.

You will also design and manage a framework for OS and product updates. This is a role for a highly motivated individual who has abundant of ideas and appreciate working in an intimate engineering team to critically evaluate and propose solutions and directions to make our product more robust and reliable even over unreliable networks.

Critical Skills & Experience:

  • Strong experience in designing, implementing, and debugging in C.
  • Experience with network monitoring protocols such as SNMP, system and application level monitoring methodologies.
  • Experience with Linux high availability technologies and its file systems.
  • Experience with Linux shell and perl scripting.
  • Good understanding of computer science fundamentals, data structures, database concepts and algorithms.
  • Good understanding of networking protocols and socket programming.
  • Previous Experience with embedded Linux or implementing VoIP applications or other real-time applications in Linux is a plus.
  • Previous Linux device programming experience such as ethernet, watchdog, and GPIO chipsets is a plus.

Who should apply:

If you have proven ability to work as a member of a small team with an aggressive schedule, are able to demonstrate good judgment with respect to the interest of the company, time management, customer satisfaction, and you possess the technical skills defined, we welcome your application. Please note that fluency in the English language, as well as excellent communications and interpersonal skills are essential to the success of the applicant.

Desktop Software Developer (Windows)

The role that we’re holding for you:

As our Desktop Software Developer (Windows), you will take the lead to design and develop real-time desktop applications that enable enterprise users to communicate and collaborate over video, voice, chat, and desktop sharing. Your end product will change the way people communicate. You are expected to have prior knowledge and experience with developing real-time applications under Windows environment.

This will be a demanding role that requires you to be self-driven to solve complex and challenging technical problems. You will take the lead to design and implement features and own it from start to finish. You will be part of an intimate yet aggressive engineering team who works closely with each other from design to QA.

Critical Skills & Experience:

  • Bachelor’s Degree in Computer Science, Electrical Engineering or equivalent education
  • 4 years of experience in Software Development
  • 1 year of experience in .NET, WPF, and C#
  • Good understanding of computer science fundamentals, data structures, database concepts and algorithms.
  • Proficiency in Windows desktop application development, with a demonstrable understanding of the Windows OS (from Windows 7 to Windows 10) and Microsoft technologies, interfaces and mechanisms
  • Familiar with the skills to optimize the performance and memory usage.

Preferred Qualifications:

  • Experience in XMPP, HTTP, web sockets.
  • Experience in real-time or voice/video/text/screen-sharing communication in Windows environment.
  • Strong knowledge in TCP/IP, SIP and related computer networking.

Who should apply:

If you have proven ability to work as a member of a small team with an aggressive schedule, are able to demonstrate good judgment with respect to the interest of the company, time management, customer satisfaction, and you possess the technical skills defined, we welcome your application. Please note that fluency in the English language, as well as excellent communications and interpersonal skills are essential to the success of the applicant.