In today’s business world, customer experience is way beyond just customer service. Poor customer experience can be triggered by an event as simple as poor audio quality on a customer support phone call.
Noise Cancellation Gateway acts as a filter. It identifies and traps all nonhuman voices to give you crystal clear audio over your business phone lines. With background noise filtered on both ends of a call, no matter how noisy the environment is, the call participants can always hear each other.
The gateway adds value to artificial intelligence (AI) work that requires the capturing and processing of large amounts of voice data. When voice data collected can no longer be interfered by background noise, an AI engine’s accuracy in interpretation and analysis can be significantly improved.