Internet Telephony: Taking the Noise out of Your Voice Engagements to Deliver Consistent Voice Experience

In today’s age of flexible work arrangements and mobile workforces, the ability to connect employees with colleagues, customers, and partners wherever they are physically located is more important than ever. It’s one of the reasons unified communications services continue see increased adoption.

But, often, that is not in a quiet office setting, but in a public setting or job site where background noise can be a significant distraction. If you’ve ever been on a call with someone who is outdoors or on a busy warehouse floor, you know well how difficult it can be to clearly hear them.

Much of the UC conversation focuses on the ability to offer users choice of channels and other productivity features – those features that can eliminate a big portion of redundant communications and wasted time each day. Call quality is also a big part of the conversation. Businesses need to know their communications services are not only reliable, but the voice quality is superior.

What is often missing, though, is how to handle all the background noise during conversations that take place in non-traditional settings, short of using the mute feature. But, that doesn’t work when employees who are actively engaged in conversation are in those noisy settings.

The problem of background noise extends beyond the two-way conversation, though. With so much of customer service being directed towards AI-driven automated communication, which relies on voice recognition, background noise can render AI largely useless, creating a very negative customer experience. If you’ve ever had a speech-enabled experience where the voice recognition engine doesn’t accurately understand what you’re saying, you’re well aware of the frustration it can cause.

I’m moderating a webinar Thursday, March 26, that discusses the issue of background noise, featuring technology that can eliminate most background noise to bring conversation quality in noisy settings on par with a quiet office.

In addition to speaking to the need for noise cancellation for calls, the event will include a live demo of DeltaPath’s technology, which is quite impressive. The difference in audio clarity in a noisy setting between with the technology activated is remarkable.

Whether you’re running a sales team, customer service organization, developing or using voice-driven AI solutions, or simply using UC to deliver a better communications experience for your employees and customers, it’s likely background noise is a factor in many of your voice engagements.

During the event, you’ll learn:

  • How to cope with background noise while keeping up with the demands of business communication and work that takes place outside the office;
  • How to ensure background noise does not impact the integrity of the data harnessed from voice calls or voice inputs;
  • How to enhance your IVR, empower your voice assistants, decrease the amount of time call center agents spend with callers while improving customer service; and
  • What trends in the UC industry are impacting customer experience.

The highlight, though, is the live demo. But, don’t take my word for it. Join us for the webinar, Don’t Allow Background Noise to Hijack Calls or Impact Your AI Engine to see for yourself the difference noise cancellation can make in creating a consistent voice experience in any environment.