Deltapath Maintenance Programs

Program
Coverage Element Ultimate Protection Plus Ultimate Protection Care Select Plus Care Select Care
A. Emergency Onsite Support 4 business hours 4 business hours NA NA NA
B. Remote Technical Support & Maintenance 24 x 7 8 x 5 24 x 7 8 x 5 8 x 5
C. Remote Consultancy 8 x 5 8 x 5 8 x 5 8 x 5 NA
D. Remote Administration 8 x 5 8 x 5 8 x 5 8 x 5 NA
E. Software Upgrades 18 x 5 18 x 5 18 x 5 18 x 5 8 x 5
F. Hardware Advance Replacement 8 x 5 x 4 8 x 5 x 4 8 x 5 x NBD 8 x 5 x NBD NA
G. Power Surge Protection 8 x 5 x NBD 8 x 5 x NBD 8 x 5 x NBD 8 x 5 x NBD 8 x 5 x NBD
H. System Monitoring 24 x 7 24 x 7 24 x 7 24 x 7 24 x 7
I. Proactive Alarm Resolution 8 x 5 8 x 5 8 x 5 8 x 5 8 x 5