Deltapath® CinchTM Contact Center

Designed to handle customer initiated calls, proactive contact center initiated calls, or both.

In the quest to improve productivity and increase revenue, companies all across the world are turning to contact centers to fulfill a variety of services. 

To solve this challenge, the key is

contact Center.

We introduce to you

Deltapath® CinchTM Contact Center

Explore What We Are Doing Better

Hard on the heels of this quest is customer experience, which is quickly becoming the main source of competitive differentiation.
At Deltapath, we are ready to help you compete. We believe customer service means closing the gap by turning customer challenges into solutions.

Key Benefits

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Virtual Workforce

Cinch™ Contact Center’s Whisper-In feature allows real-time interaction between agents and supervisors irrespective of geography
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Proactive Engagement

Increase sales, revenue, and customer retention by proactively reaching out to customers in courtesy calls and promotion campaigns
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Personal Service

Deltapath enables you to integrate your business applications so agents can exceed customers’ expectations
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Wall Board Display

Help your employees become engaged team players by keeping them connected. Cinch Contact Center equips agents and supervisors with a Wall Board display directly on their computer screen
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Quality Assurance

With the Listen-In feature, supervisors can monitor agents’ calls without being heard by the agent or caller. Regular use of this tool can help contact centers create quality coaching programs for agents, uncover trends, and ensure customer service goals are being met.

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